At PixelZone Gaming Lounge, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, visit our lounge, use our services, or communicate with us online or offline. By using PixelZone, you agree to this policy.

1. Information We Collect

We collect and process various types of personal information, including:

• Contact Information: Name, email address, phone number, mailing address.
• Reservation Data: Booking details, preferred session times, package selections.
• Payment Data: Payment method, billing address, transaction records (processed securely, we do not store card numbers).
• Device & Usage Data: IP address, browser type, device info, pages visited, activities while using our website or lounge Wi-Fi.
• Communications: Emails, chat messages, support tickets, feedback, reviews, and survey responses.
• Demographics (optional): Age, gender, gaming preferences, interests (when provided voluntarily).
• Security Footage: CCTV recordings while on premises, for security purposes only.
• Consent Records: Marketing opt-ins, event registrations, contest entries, special permissions.

2. How We Use Your Information

• To provide and improve our gaming, lounge, and hospitality services.
• To manage reservations, bookings, payments, and member accounts.
• To communicate with you about your booking, offers, promotions, or service updates.
• To enhance your experience, personalize services, and recommend games or amenities.
• For research, analytics, and statistics to improve our offerings.
• For legal, regulatory, fraud prevention, and safety purposes.
• To comply with applicable laws (EU GDPR, local regulations).
• With your consent, for marketing (emails, SMS, targeted ads).

3. Sharing & Disclosure of Your Data

• We do not sell your personal information.
• We may share your data with trusted service providers (e.g., payment processors, email platforms, IT support) solely for business operations.
• We may share CCTV footage with law enforcement only when required by law or to protect patrons and property.
• We may disclose data to government authorities if legally required.
• If PixelZone is ever acquired or merged, data may be transferred to new ownership, subject to this policy.

4. Cookies & Tracking Technologies

• Our website uses cookies, local storage, and similar technologies for site functionality, analytics, and marketing.
• You can manage your cookie preferences in your browser settings.
• Third-party analytics (Google Analytics, Facebook Pixel) may be used for anonymous tracking and trends.

5. Data Retention & Security

• We retain your personal data only as long as necessary for business, legal, or contractual reasons.
• Payment data is processed using PCI DSS-compliant providers. We never store full card numbers.
• We use firewalls, encryption, access controls, and regular audits to protect your data.
• CCTV footage is deleted after a reasonable period unless required for security investigations.

6. Your Rights

• Request access to your personal data ("subject access request").
• Request correction, deletion, or restriction of your data.
• Object to processing or withdraw consent for marketing at any time.
• Request data portability (transfer to another provider).
• Complain to a supervisory authority (EU GDPR compliance).
• To exercise your rights, contact us using the details below.

7. Children's Privacy

PixelZone does not knowingly collect data from children under 13. Minors under 18 must have parental consent for bookings and must be accompanied by an adult in the lounge.

8. International Data Transfers

PixelZone is based in the EU. If you access our services from outside the EU, your data may be transferred and processed in compliance with GDPR and local laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date noted. We will notify you of significant changes via email or website announcements.

10. Contact Us